Everything, answered.

Solaura is a home fragrance brand offering a premium waterless cold-air diffuser and a curated collection of five designer-inspired fragrance oils. We believe your environment shapes how you feel, and we design products to help create spaces that feel as good as they smell.

Three things: (1) We use waterless cold-air technology — no water, no heat, no mist. Just pure scent. (2) Our oils are refillable and non-proprietary — unlike cartridge-based systems, you're not locked into a subscription. (3) We're founder-run — every email reaches an actual person, and we care about every order.

Our diffuser hardware and fragrance oils are manufactured overseas by long-established fragrance and hardware manufacturers with a track record of producing scent products for the hospitality industry. The Solaura brand, formulation direction, and customer experience are designed and managed in the United States.

Not yet. Solaura is currently direct-to-consumer only at solaura4u.com. If you'd like to see us in your favorite retailer, let us know at hello@solaura4u.com.

Our products are stored in Amazon's fulfillment network to enable fast shipping, but we don't list them for sale on the Amazon marketplace. All Solaura purchases are made at solaura4u.com.

The Solaura diffuser is a waterless cold-air atomizing diffuser. It uses pressurized air (not water or heat) to break oil into ultra-fine droplets that fill the air with scent without steam or mist.

No. This is a waterless diffuser. You add fragrance oil directly to the built-in reservoir — that's it. There is no water tank.

Ultrasonic diffusers use water and vibrations to create a visible mist. Cold-air diffusers like Solaura use only pure oil, no water, and produce a stronger, longer-lasting scent throw without adding humidity to the room. Cold-air is the technology used by many premium hotel scenting systems.

Up to approximately 500 square feet under typical conditions. Coverage depends on room layout, ceiling height, ventilation, and setting level. For open-concept spaces, we recommend placing the diffuser closer to the seating area for best effect.

Yes. The diffuser has a built-in rechargeable 18650 lithium-ion battery. Charge it fully with the included USB-C cable, then take it anywhere — nightstand, bathroom counter, office, patio.

On a full charge, expect approximately 6–10 hours of continuous use depending on your intensity setting. Battery life gradually decreases over time (typical for all rechargeable batteries).

Use the included USB-C cable to connect the diffuser to any standard USB power source (wall adapter, laptop, portable battery). A full charge takes 3–4 hours.

Yes. The diffuser can operate normally while plugged in.

Solaura runs at under 34 decibels — quieter than a whisper. It's safe for use in bedrooms, nurseries, and offices without disturbing sleep or focus.

Yes. The diffuser can be controlled with the included wireless remote or paired with our mobile app for advanced scheduling, intensity control, and timer settings.

Yes. The diffuser features a soft ambient light that can be toggled on or off independently of the scent function.

The housing is aluminum alloy with a matte black powder-coated finish. It's built to feel substantial and stand up to years of daily use.

The diffuser measures approximately 3.4″ wide × 3.4″ deep × 11.5″ tall and weighs about 1.75 lbs.

Under typical use (30–60 minutes per day at medium intensity), a 100mL bottle lasts approximately 6–8 weeks. A 200mL bottle lasts approximately 12–16 weeks.

Every 2–4 weeks (or when switching scents), unscrew the oil reservoir, empty any remaining oil, and wipe the interior with a soft cloth lightly dampened with isopropyl alcohol. Let dry completely before refilling. Never submerge the diffuser in water.

The diffuser is engineered specifically for our cold-air oil formulations. Using pure essential oils or oils from other brands may damage the atomizer or void your warranty. We designed the oils to work with the hardware — using them together gives the best experience.

One matte black Solaura diffuser, USB-C charging cable, wireless remote control (with battery included), a scent guide insert card, and a welcome note from the founder.

We currently offer five scents in our launch collection: Solstice (bright citrus), Reverie (chypre floral), Forge (fresh fougère), Orchard (fruity), and Ember (spicy woody).

Every scent is available in 100mL and 200mL bottles.

No. Solaura oils are premium fragrance oils — designer-inspired blends formulated specifically for use in home diffusers. Pure essential oils don't perform well in cold-air diffusion systems (short scent throw, quick evaporation). Our fragrance oil formulations are longer-lasting, more complex, and safer for the diffuser hardware.

Yes. All Solaura fragrance oils are IFRA-compliant, free of phthalates, parabens, and undisclosed synthetic musks. Safety Data Sheets (SDS) are available on request for any scent.

Yes. We do not test our fragrance oils on animals, and neither do our manufacturing partners.

Yes. None of our fragrance oil formulations contain animal-derived ingredients.

Our fragrance oils are formulated for diffusion into the air only, not for direct application to skin, ingestion, or contact with pets. As with all home fragrances, we recommend placing the diffuser in a well-ventilated area and ensuring pets can leave the room if they want to. Cats can be particularly sensitive to certain fragrance compounds — consult your veterinarian if you have concerns.

Keep bottles tightly closed and out of reach of children. The diffused fragrance in the air is not harmful at typical levels, but the concentrated oil in the bottle should never be ingested or applied to skin.

No. Our fragrance oils are formulated for diffusion only, not for topical use. Do not apply to skin, hair, or clothing.

Yes. Feel free to combine oils in the diffuser or run multiple diffusers with different scents in different rooms. Some pairings work beautifully — try Solstice + Reverie for a bright, floral daytime blend.

Unopened, our oils have a shelf life of approximately 2 years when stored in a cool, dark place away from direct sunlight and extreme heat. Once opened, we recommend using within 18 months for best scent quality.

Some slight color deepening is normal, especially for oils with vanilla, tobacco, or amber notes (like Ember). This does not affect performance or safety. If you notice significant thickening or separation, contact us.

We're working on a discovery sampler program for future releases. For now, our Discovery Set is the best way to try all five scents at launch (see Bundles & Sets).

It depends on the mood you're after: Solstice is bright and energizing (great for mornings). Reverie is soft and floral (evening or bedroom). Forge is fresh and grounding (great for workspaces). Orchard is playful and fruity (kitchens or common areas). Ember is warm and cozy (living rooms in colder months).

Many customers find Reverie and Ember especially relaxing for evening use. However, scent preference is highly personal — what soothes one person may energize another.

For workspaces, we recommend Solstice (citrus is naturally uplifting) or Forge (fresh and clean without being distracting).

The Starter Set ($99) includes one diffuser plus one 100mL bottle of your choice of scent. Perfect for first-time customers who want to try Solaura with a single scent.

The Signature Set ($139) includes one diffuser plus two 200mL bottles of your choice of scents. Ideal for customers who already know they want meaningful quantities of a couple of scents.

The Discovery Set ($179) includes one diffuser plus one 100mL bottle of every scent (all five). It's our best-value bundle for anyone who wants to experience the full Solaura collection at once.

For the Starter and Signature Sets, you choose which scents you want during checkout. The Discovery Set has a fixed composition (one of each of the five scents) to preserve its "try everything" experience.

Yes — and better bundles include better warranty coverage: Starter Set includes the standard 1-year warranty. Signature Set includes a 2-year warranty (a $15 value). Discovery Set includes a 3-year warranty (a $25 value).

Once an order is placed, we can't modify the bundle contents. However, you can place a separate additional order at any time. If your original order hasn't shipped yet, email us at hello@solaura4u.com and we'll do our best to accommodate.

No — our bundle pricing is our standard everyday pricing. We don't run temporary bundle promotions because we believe in transparent, consistent value.

Visit solaura4u.com, choose your products, click "Add to Cart," and check out. If you have a discount code, enter it at checkout.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Shop Pay, Apple Pay, Google Pay, and PayPal.

Yes. Payment is processed by Shopify Payments and other PCI-compliant processors. We never see or store your full credit card number.

Not at this time. All orders are placed through solaura4u.com. If you need help completing an order, email us at hello@solaura4u.com and we'll walk you through it.

No. Guest checkout is available. However, creating a free account lets you track orders, save your address, and access order history for warranty claims.

If your order hasn't shipped, we can usually cancel or modify it. Email hello@solaura4u.com immediately with your order number. Once an order has shipped, we cannot cancel it — but you can still return it under our return policy.

The most common reasons are: (1) a payment processing issue with your bank, (2) an incorrect or undeliverable shipping address, or (3) suspected fraud detected by our fraud prevention system. If your order was canceled, you'll receive an email explanation and your payment will be refunded promptly.

Yes. Immediately after placing your order, you'll receive a confirmation email with your order number, items ordered, and total. When your order ships, you'll receive a second email with tracking information.

Check your spam or promotions folder first. If it's not there, email hello@solaura4u.com with the name and email address you used at checkout, and we'll resend it.

At this time, we don't offer a gift message field at checkout. However, our packaging is designed for beautiful unboxing, and we include a founder's welcome card in every order. If you'd like us to include a special note, email hello@solaura4u.com after placing your order.

Not currently — but our diffuser retail box and oil labels are designed to feel like a gift on their own.

Standard shipping is free on orders over $50. Orders under $50 have a flat $7 shipping fee. Expedited 2-day shipping is available for $15 flat on any order.

Standard shipping is 5–7 business days (most orders arrive sooner). Expedited shipping is 2 business days. Orders placed before 2:00 PM ET ship the same business day.

Not yet. We currently ship within the United States only (including Hawaii and Alaska). International expansion is on our roadmap — subscribe to our newsletter for updates.

Diffuser-only orders can ship to PO Boxes via USPS. Orders containing fragrance oils cannot ship to PO Boxes because the oils are classified as flammable liquid hazmat and must ship via ground carrier (UPS/FedEx), which does not deliver to PO Boxes.

Diffuser-only orders can ship to military addresses via USPS. Orders containing fragrance oils cannot ship to APO/FPO/DPO addresses due to hazmat restrictions.

Orders ship via UPS Ground or USPS through Amazon's Multi-Channel Fulfillment network. The specific carrier depends on your destination.

When your order ships, you'll receive an email with a tracking number and link. You can also check status by logging into your account at solaura4u.com.

First, check with neighbors and any household members. Look for the package in unusual delivery spots (side door, garage, mail room). If it's still missing 48 hours after "delivered" status, email hello@solaura4u.com and we'll investigate and make it right.

If your order is significantly delayed, we apply store credit as an apology: $15 credit for standard shipping 4–7 days late, $20 credit + free replacement if 8+ days late. For expedited orders that arrive late, we automatically refund the $15 expedited fee.

If your tracking shows no movement for 7 or more business days, we treat the package as lost in transit. Email us and we'll ship a replacement at no cost, plus issue $25 in store credit for your patience.

We use Amazon's Multi-Channel Fulfillment to store our inventory and get orders to you as fast as Prime shipping. Your order was placed at Solaura, and it will arrive in our packaging — but Amazon's logistics network handles the physical shipping.

If you place two orders in quick succession before the first has shipped, email hello@solaura4u.com. We'll do our best to combine them and refund any duplicate shipping cost.

We accept returns of unopened items within 30 days of delivery. Return shipping is free (we email you a prepaid label). No restocking fees. Ever.

Unfortunately, no. Once a diffuser has been used or an oil bottle has been opened, we can't sell it again to a new customer in good conscience. This is industry-standard policy for personal care and home fragrance items.

Defective items are handled under our warranty policy, not returns. See the Warranty section. We'll ship a replacement quickly at no cost.

Email hello@solaura4u.com within 7 days of delivery with photos of the damage. We'll ship a replacement immediately at no cost, and you don't need to return the damaged item.

Email hello@solaura4u.com with your order number and reason for the return. We'll respond within 24 hours with a prepaid return shipping label. Drop the package at any UPS or USPS location.

30 days from the delivery date shown in your tracking.

Refunds are issued to your original payment method within 5 business days of our receiving the returned items. Depending on your bank, it may take an additional 2–5 business days to appear on your statement.

We don't offer direct exchanges. If you'd like a different item, please return the original for a refund and place a new order for the item you want.

Yes — if all items in the bundle are still unopened and in original packaging. If any item has been opened, the bundle becomes non-refundable.

No. We provide a prepaid return shipping label for all accepted returns.

No. We never charge a restocking fee.

Yes. Every Solaura diffuser comes with a 1-year limited warranty at no additional cost.

Manufacturing defects, battery failure, power adapter failure, and mechanical failures (mist generator, motor, internal components) under normal household use.

Accidental damage, water damage from misuse, pet damage, cosmetic wear, or use outside of the product's intended residential setting.

Email hello@solaura4u.com with your order number and a brief description of the issue (a photo or short video is helpful but not required). We respond within 24 hours.

In most cases, no. We'll ship a replacement without requiring you to return the defective unit.

That falls under our DOA (dead on arrival) policy. Any diffuser that fails in the first 14 days ships a replacement via 2-day expedited shipping at no cost, no questions asked.

Yes. Add 1 year of extended coverage for $15, or 2 years for $25, at checkout. Extended warranty can also be added within 30 days of delivery.

Yes. The warranty is tied to the original purchase order, not the individual. As long as the recipient has (or can access) the original order number, they can file a warranty claim.

Not typically — but we're a small brand that cares about long-term customers. Contact us and we'll consider each case individually.

We don't run frequent sitewide sales. Our belief is that consistent honest pricing serves customers better than trained-to-wait discount cycles. However, we do offer targeted discounts — see below.

Sign up for our email list at solaura4u.com. You'll receive a 10% off code for your first order.

EARLY15 is our launch promotion — 15% off your first order, available during our first 30 days or until 100 people have used it (whichever comes first). If you're on our waitlist, you get first access to this code before it expires.

No. One discount code per order. If you have multiple codes, use the one that offers the biggest savings on your specific order.

A subscribe-and-save program for refill oils is coming in the months after launch. Subscribers will save 15% on every oil refill order with no lock-in commitment.

A referral program is planned for after launch. Share Solaura with friends and get store credit when they order.

We're working on setting these up. Email hello@solaura4u.com and we'll let you know when available.

Since our products are sold exclusively at solaura4u.com, price matching doesn't apply.

If your order hasn't shipped yet, email hello@solaura4u.com and we'll apply the discount and refund the difference. Once an order has shipped, discounts can't be applied retroactively.

Any flat, stable surface at least a few feet away from soft furnishings and electronics. Common spots: nightstand, bathroom counter, office desk, entryway console, or living room side table.

Yes. The diffuser is safe in humid environments as long as it's not directly exposed to water. Don't place it in the shower splash zone.

Yes — cordless operation makes it portable. Just don't leave it in a hot car for extended periods (temperature above 100°F can degrade the battery and oil).

The diffuser itself contains a lithium-ion battery, which airlines require to be in carry-on luggage only (not checked baggage). Fragrance oils count as liquids, so they must comply with TSA 3-1-1 rules (under 3.4 oz per bottle, in a quart-sized bag).

No. It's designed for indoor residential use, not for submersion or heavy outdoor exposure.

Yes for temporary use (patio, deck, outdoor gathering). Bring it inside afterward — leaving it exposed to weather will damage it.

Standard indoor temperatures (60–85°F / 15–29°C). Extreme heat or cold can affect diffuser performance and oil quality.

Keep them tightly capped in a cool, dark place away from direct sunlight and extreme heat. A closet, drawer, or cabinet works well. Avoid storing near a stove, heater, window, or garage.

First, check the oil reservoir — it may need refilling. If it's full and still not diffusing, unscrew the reservoir, wipe the atomizer nozzle with a soft cloth and isopropyl alcohol (in case of oil buildup), and try again. If that doesn't resolve it, contact hello@solaura4u.com — may be a warranty issue.

Two possibilities: (1) You've been in the room long enough that your nose has adapted to the scent (this is called olfactory fatigue — totally normal). Step out for 10 minutes and come back to test. (2) The oil is running low or the atomizer needs cleaning.

Yes. Many customers set it on a timer or low-intensity setting for overnight use. It's designed to run quietly and safely for extended periods.

Yes. The USB-C circuit is designed with overcharge protection. However, we recommend unplugging during extended absences (vacations, etc.) as a general safety precaution.

Turn off and unplug immediately. Wipe up the spill with a soft, dry cloth. If oil has entered the electronic components, contact us for guidance — may be a warranty situation.

No. Guest checkout is fully supported. Creating a free account gives you order tracking, saved addresses, and easier warranty claims.

Click "Sign In" at the top of solaura4u.com and choose "Create Account." Enter your email and a password. Done.

Click "Sign In," then "Forgot Password?" Enter your email and we'll send you a reset link.

Click the unsubscribe link at the bottom of any Solaura marketing email. You'll be removed within minutes. You'll still receive transactional emails (order confirmations, shipping updates).

No. We do not sell your personal information to third parties. See our Privacy Policy for full details on how we handle your data.

For orders: your name, email, shipping address, billing address, and payment method (processed securely; we never see your full card number). For marketing: your email and how you engage with our emails. Full details in our Privacy Policy.

Yes. We use HTTPS encryption, PCI-compliant payment processors, and industry-standard security measures to protect your data.

Email hello@solaura4u.com with subject "Delete My Account" from the email address associated with your account. We'll process the request within 30 days.

Yes — for basic site functionality, remembering your cart, analyzing site performance, and (with your consent) advertising personalization. You can disable cookies in your browser, though some site features may not work properly.

Yes. California residents have additional rights under CCPA/CPRA, including the right to know, delete, correct, and opt out of the sale/sharing of personal information. See our Privacy Policy for details.

We're not accepting wholesale accounts at this time. When we open wholesale, we'll announce it via our newsletter. To be first to know, sign up at solaura4u.com.

We're not offering retail partnerships yet, but we welcome interest from thoughtfully curated home goods, wellness, or design retailers. Email hello@solaura4u.com with your store details.

Yes — for orders of 10 or more units, email hello@solaura4u.com. We'll work with you on quantity, customization if applicable, and logistics.

Absolutely. Reach out to hello@solaura4u.com with details of your outlet and audience. We're happy to send product samples for review, provide founder interviews, and share high-resolution imagery.

Yes, on a case-by-case basis, with creators whose audience aligns with the Solaura aesthetic and values. Email hello@solaura4u.com with your handle, platform, and audience demographics.

Contact hello@solaura4u.com and we'll send you a press kit with logos, product photography, brand story, and founder headshots.

Email simon@solaura4u.com directly. Simon reads every proposal personally.

We're a small team focused on launch. When we start hiring, opportunities will be posted at solaura4u.com/careers and shared via our newsletter.